|
Program Outlines
CROSS CULTURAL COMMUNICATION &
BUSINESS ETIQUETTE
Appreciate the importance and need for developing professional business etiquette and social skills
Develop a Global Perspective of Cultural Dimensions Use specific indices to analyze the cultural differences between nations
EXECUTIVE BUSINESS & SOCIAL ETIQUETTE Develop a Holistic Perspective of Cultural Dimensions and the Art of Socializing in the Business Circuit MANAGING EFFECTIVELY Continuously evolve people through the ability to deliver performance of individuals and teams at noticeably higher levels. Help people find solutions for themselves by thorough self-involvement as a manager, exploring options together. Harness individual capabilities towards overall organizational success, by putting the business objectives in synch with personal interests. Developing People through the use of Situational Management in order to optimize the success of the result and create an open and safe environment for personal and professional growth of the people. MANAGING FOR SUCCESS @ WORK I) COMMUNICATING SUCCESS VISION :To develop a guiding vision to guide the course of life. DIRECTION CREATE PERSONAL IMPACT : Transacting WIN-WIN solutions II) PROFESSIONAL SKILLING (Time,Task & People Management) PROACTIVITY IN GOALS & OBJECTIVES: HIGH PRECISION SPEED FLEXIBILITY & ADAPTABILITY RELIABILITY & TRANSPARENCY III) TEAM TEMPERAMENT INVESTING IN TEAM RELATIONSHIPS :Competitive Collaboration TEAM EFFECTIVENESS : Evolving people to deliver performance of individuals and teams at noticeably higher levels. THE LEADING EDGE Develop Perspective / A Guiding vision and the Need to Plan Develop A Structure and Attitude For Success Differentiate between Strategy and Tactics : Managing Seamlessly Learn Lessons in Excellence and Modern Management Understand and Manage one’s own Conflict Management styles and how to balance Assertiveness with Working Relationships Understand how to develop Ambassadorial Interpersonal Communication Transactions. Demonstrate Situational Leadership Flexibility whilst developing people through the use of Situational Management Inculcate the ability of Lateral Thinking to think and perform across the spectrum of Black, White and shades of Grey. AT THE STEERING WHEEL OF LIFE Develop a guiding vision or a "star" to guide the course of life. Personal stratagem that go into charting life’s course Identify the benefits of planning and setting goals in personal and professional life Discover how to consistently maintain these strategies across difficult terrain especially in conflict and how to adapt them. Effective and powerful interpersonal communication transactions the "SITARA" way. Apply communication techniques successfully at work while handling multiple reporting assignments To become someone who makes things happen ASSERTING SUCCESS MANDATING SUCCESS VISION :To develop Personal Focus – the Foundation Stone of Assertive Behaviour, to guide the course of life. DIRECTION IMPACT : Assertive Transactions- Communicating Powerfully ASSERTING INTERPERSONAL PROWESS POWER RELATIONSHIPS :Achieving Assertive Professional Interpersonal Equilibrium driven by Open & Transparent Relationships, Emotional Maturity and the ability to Work with Others in Competitive- Collaboration
MASTERMINDING MENTORING MANOEUVRES Develop effective mentoring techniques and skills, needed to help people continuously and consistently achieve higher levels of professional effectiveness Define roles of a mentor, protégé, mentor’s manager and protégé’s manager Manage the six step mentoring process Set milestones for the mentoring relationship Identify and deal with common mentoring problems Chart organisational readiness for mentoring programs THE SUCCESS AUDIT Defining Self and Role of Self in Professional Life Develop the ability to Identify and Manage Perceptions Create A Structure and Attitude to work with : Best Professional Practices coupled with an Attitude for Success. Learn to Manage Self, Task and Time : Managing the circuit of Strategizing- Planning-Executing-Evaluating-Re-strategizing Understand and Manage Conflict with SITARA ease Discover how to Change the Smell of the Organization To Build Professional Partnerships by Investing in Relationships. CUSTOMER SERVICE & CONSULTATIVE SELLING SKILLS Appreciate the need for Customer Service Understand the Customer better. Determine the individual and organizational role in Customer Service Develop a positive & favorable approach to serve the Customer and understand Customer’s needs Identify and enhance Skills that support Customer Service and Effective Selling Evolve Efficient & Effective Personal Selling Strategies NEGOTIATION SKILLS Understand the Need for Negotiation Study the Process of Negotiation Learn to balance Competitive with Collaborative Decision Making Distinguish between Interests and Positions Understand the crucial role of BATNA Identify Stakeholders, Constituents and Interest Mapping Learn to Communicate & Emote Effectively Learn the use the Seven Pillars of Negotiation Wisdom THE WINNING EDGE Developing Strategic Thinking abilities Managing Time Effectively and Efficiently Developing Professional Selling Skills Building Communication Skills -focus on Presentation Skill Development Appreciating the need for and develop Business Etiquette and Social Manners Developing Interpersonal Relationships Appreciating and recognizing Conflict and how to approach conflict resolution. REDEFINING THE EDGE OF EXCELLENCE Understanding self better and developing a positive self image Fostering a keen sense of Responsibility and Commitment towards achieving goals Building Communication Skills - Positive Verbal, Non Verbal & Listening Skills Developing Interpersonal Relationships, Team Building & Leadership Skills Appreciating and recognizing Conflict and how to approach conflict resolution. Planning how to manage time efficiently and effectively MAKING & MANAGING MIRACLE TEAMS Developing productive relationships with team members. Leveraging the team’s drivers of performance. Importance of feedback. Applying success and motivational strategies Deploying Conflict Management strategies Displaying effective and powerful transactional ego-states TIME MANAGEMENT Understand self better and how one contributes to or detracts from the ability to manage time Develop the ability to set Coherent , Specific, Measurable, Actionable, Relevant and Time-Bound Short Term and Long Term Goals Identify Time Wasters and develop Personal Strategies to tackle them Plan how to manage time efficiently and effectively BUSINESS COMMUNICATION Appreciate and Understand the Need for Proficient Communication Develop Effective Written Business Communication skills Critically Examine the aspect of Interpersonal Communication in an Organization Learn How to make Powerful Presentations PRESENTATION SKILLS Differentiating bet Effective & Ineffective presentations Detailing Ingredients of a powerful presentation Outlining Techniques - The BOMBER-B formula Video-graphed presentations and analysis Segmenting the 3 Blocs of Presentation Design and Delivery Using Presentation Design Template Making Persuasive Presentations Handling Memory Lapses Personalized Improvement Action Plans CREATIVITY & YOU Establish the need for out-of-box thinking in rapidly evolving businesses. Understand how lateral thinking boosts creativity. Measure individual creative temperament Experiment with ideas in a constructive manner Know how to develop thinking skills TRAINING THE TRAINER Constructing the Image of a Trainer Principles of Learning and Learning Styles Domains of Learning and their Impact on Learning Styles Designing a Training Module Analyzing Training Requirements Developing Learning Objectives Training Techniques Developing & Delivering Training Modules
|
|
evelop personal stratagem that go into charting life’s course-Investigate the Past & Invent the Future